Account Operations Specialist coordinating with internal functions and customers at Flagstone Foods. Managing order processes and optimizing supply chain functions with a focus on customer service.
About the role
- Director of Lifecycle Operations managing email and lifecycle marketing programs to drive audience growth. Leading a team to enhance engagement and revenue through effective marketing strategies.
Responsibilities
- Lead and mentor a team of specialists executing campaigns across email, SMS, and other owned channels
- Define and implement scalable processes that drive efficiency, accuracy, and speed to market
- Drive continuous improvement in workflows, templates, and governance models within our ESP (Sailthru)
- Partner cross-functionally to design and deploy automated customer journeys for acquisition, onboarding, retention, and re-engagement
- Leverage AI, machine learning, and automation to enhance segmentation, targeting, and personalization
- Collaborate with Data, Product, and Engineering to support advanced data strategies and platform innovation
- Evaluate and implement new martech tools to improve campaign orchestration and performance
- Establish operational visibility through calendars, SLAs, and performance dashboards
Requirements
- 8+ years in lifecycle marketing, CRM, or marketing operations, including 3+ years managing teams
- Proven experience scaling lifecycle programs across email, SMS, and other owned channels
- Deep familiarity with ESPs (Sailthru a plus), automation workflows, and data-driven marketing
- Expertise in designing processes, testing frameworks, and applying technology to drive operational efficiency
- Strong analytical and project management skills, with a detail-oriented mindset
- Passion for building systems that enhance both team performance and customer experience
- Hybrid role based in NYC; in-office presence required 4 days per week
Benefits
- Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
- Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
- Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
- Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
- Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
- Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.
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