Hybrid Vice President, Client Operations Manager – Loans Enablement Operations

at BNY

• Job title: Vice President, Client Operations Manager – Loans Enablement Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Houston, United States

About the role

• Vice President, Client Operations Manager overseeing client operations and reporting at BNY. Lead the Loans Enablement Operations team to enhance client service delivery and operational efficiency.

Responsibilities

• Oversees and enhances client operations and reporting functions within BNY.
• Ensures that client service standards are met and exceeded by effectively managing client relationships and operational processes.
• Contributes to fostering a culture of trust, operational excellence, and client-centric service.
• Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus.
• Typically 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred.
• Experience in Loans (Syndicated, bi-lateral, real estate).
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.
• Prior loan operations experience in a financial service setting preferred.
• Detail oriented.
• Excellent verbal and written communication abilities.
• Ability to self-manage, prioritize, and execute workload.
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.