About the role

Senior Analyst translating people data into insights for JetBlue’s talent strategy and improving Crewmember experience. Leading design, analysis, and evolution of key People surveys.

Responsibilities

Own and lead JetBlue’s company-wide Crewmember listening programs (e.g., engagement, safety, candidate experience, onboarding, exit) in partnership with People Business Partners
Design, administer, and continuously improve surveys to ensure methodological rigor, relevance, and alignment with organizational priorities
Ensure all data privacy, security, and governance requirements are upheld across listening programs
Design and implement automated analytic pipelines using code (e.g., R) to generate and refresh thousands of survey analyses and outputs with minimal manual intervention
Collaborate with different areas of the business to identify research questions based on organizational needs, and effectively collect data to answer those questions
Conduct advanced analyses and linkage research to connect listening data with business and talent outcomes
Integrate listening data with other People and business data, as well as external research, to inform strategic decision-making
Deliver clear, compelling insights and recommendations to leaders at all levels, translating complex analyses into simple, actionable narratives
Provide thought leadership in evolving JetBlue’s listening framework, strategy, and practices to maximize impact over time
Other duties as assigned

Master’s Degree in Industrial/Organizational Psychology, Statistics, Human Resources, or other related field
At least Three (3) years of applied data analysis and metric development experience
At least Three (3) years of experience developing and administering surveys
Demonstrated database management skills and metrics interpretation through a work sample
Strong research methodology and statistical analysis skills, with the ability to interpret and explain results
Demonstrated experience writing, maintaining, and using code (e.g., R/RStudio) to conduct and automate large-scale statistical analyses and reporting
Excellent written, verbal, and presentation skills, including ability to present complex data and analytics to large and diverse audiences using simple language
High level of organization, attention to detail, and ability to manage multiple priorities
Strong Microsoft Office skills, including Word, Excel and PowerPoint
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.