Customer Service Representative managing product returns and demo programs for Fillauer. Responsible for inquiries, RMAs, and collaboration with various departments.
About the role
- Customer Service Team Leader at TDCX providing excellent support experiences and strategic solutions. Engaging with customers and enhancing workflow under the Quality Management System.
Responsibilities
- Provide excellent support experience to customers via all relevant communication channels
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferable with 2 years of working experience in the related field is required for this position
- However, fresh graduates are encouraged to apply
- Possesse strong time management skills and motivated to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Provide executive support to the CEO and Leadership Team in a fintech company. Organize schedules, travel, and corporate events while managing multiple priorities.
Customer service representative assisting clients at FIT Energia, connecting energy consumers. Providing efficient initial support and ensuring satisfaction for a positive experience.
Bilingual Customer Service Representative providing inbound assistance for financial institutions in a hybrid setting. Handling account inquiries and transactions in a fast - paced environment.
Anwendungsberater für Patientenmanagement in innovativem E - Health - Team bei Nexus Deutschland. Beratung und Unterstützung in Reha - Kliniken und Gesundheitseinrichtungen mit neuesten Technologien.
Customer Service Specialist providing support to retail clients through voice and WhatsApp inquiries. Resolving financial questions and assisting with account issues in São Paulo office.
Customer Support Supervisor managing a team of specialists in environmental solutions. Interface with customers and regulators to ensure efficient waste management operations.
Customer Care Specialist serving as the first point of contact for inquiries via phone and email. Responsible for providing the highest level of customer service to all members/customers at Girl Scouts of Northern New Jersey.
Senior Manager in Customer Support overseeing AMER Customer Support at AI company DeepL. Leading performance and quality initiatives for a high - performing customer support team.
Customer Service Representative providing superior support for inquiries via calls, emails, and chats. Ensuring a positive customer experience through empathy and effective communication.