Customer Service Representative supporting QVC's Customer Care Team in Knowsley, handling inquiries and driving brand advocacy with a focus on customer satisfaction.
About the role
- Provide executive support to the CEO and Leadership Team in a fintech company. Organize schedules, travel, and corporate events while managing multiple priorities.
Responsibilities
- Manage and maintain the CEO’s calendar, scheduling meetings, resolving conflicts, and providing timely reminders and briefing materials.
- Coordinate domestic and international travel arrangements (flights, hotels, ground transportation) for supported executives.
- Prepare, review, and submit expense reports accurately and on time.
- Draft, proofread, and format correspondence, presentations, and documents to a high standard.
- Screen and triage inbound emails, messages, and inquiries; direct or escalate as appropriate.
- Act as a point of contact for internal teams and external stakeholders seeking time with supported executives.
- Provide on-the-ground logistical support for corporate events including All Hands, QBRs, Board meetings, and executive offsites.
- Assist with venue coordination, vendor liaison, catering, A/V setup, and attendee management under the direction of the Manager.
- Support post-event administration including feedback collection, budget reconciliation, and documentation.
- Assist in tracking project milestones and action items for integration and other corporate workstreams.
- Prepare meeting agendas, take minutes, and follow up on action items as directed.
- Carry out ad-hoc research, administrative, and project tasks to support the broader Executive Operations function.
Requirements
- 1–3 years of experience in an administrative, executive assistant, or operations coordination role (internship experience considered).
- Strong organisational skills with exceptional attention to detail.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Excellent written and verbal communication skills.
- Ability to handle confidential information with discretion and professionalism.
- Proactive, resourceful, and able to manage competing priorities in a fast-paced environment.
- Willingness to work extended hours as required for events
- Prior exposure to corporate events, project coordination, or executive support in a technology or financial services firm.
- Familiarity with project management tools such as Jira, Confluence, or Asana.
- Experience supporting a fast-growing, global organisation.
Benefits
- Medical, Dental, and Vision insurance
- Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
- 401(k) retirement plan
- Pre-tax transit and parking benefits
- 22 days of Paid Time Off (PTO) per year, with the option to roll over unused days.
- One dedicated day per year for volunteering.
- Two professional development days per year to allow uninterrupted professional development.
- An additional PTO day added during milestone anniversary years.
- Robust paid holiday schedule with early dismissal.
- Generous parental leave for all parents (including adoptive parents).
- Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment.
- Backup child and pet care, as well as tutoring services.
- Milestone anniversary bonuses.
- Stipend and subsidy contributions toward personally-owned cell phones
- Contributions for gym memberships and health/wellness initiatives.
- Discounted healthcare premiums.
- Healthy meal delivery program subsidies.
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