Sales Associate responsible for customer service and food operations at Bosselman Pump & Pantry. Ensuring compliance with food guidelines and efficient operation of the store.
About the role
- Customer Service Specialist providing support to retail clients through voice and WhatsApp inquiries. Resolving financial questions and assisting with account issues in São Paulo office.
Responsibilities
- Inbound voice and WhatsApp support for retail and high-value customers;
- Clarifying financial questions and procedures for advances on receivables;
- Assisting with account cancellations and resolving related issues;
- Performing financial calculations, including pro-rata;
- Demonstrating analytical skills in the financial area to resolve complex inquiries;
- Ability to manage multiple tasks and maintain accurate records;
- Ability to understand customers' needs and concerns to provide personalized service.
Requirements
- Be at least 18 years old;
- High school diploma;
- Basic computer and typing skills;
- Experience with customer service via voice, email and WhatsApp, preferably in the financial or retail sector, is a plus;
- Courses or experience in financial areas is a plus;
- Availability to work and train on-site;
- Good communication and clear diction;
- Analytical and detail-oriented problem-solving ability;
- Preferably reside near the Atento Santana Unit.
Benefits
- Transportation allowance
- Meal voucher and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / Special-needs child assistance / Babysitting assistance / School transportation
- Product discounts
- Dental care
- Medical care
- Discounts at gyms / sports activities
- Educational partnerships with discounts on courses
- Career development plan
- Pet plan
Job title
Job type
Experience level
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Degree requirement
Location requirements
Sales Associate providing professional service and food handling at Bosselman Pump & Pantry. Ensuring customer satisfaction and compliance with all food safety guidelines.
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