Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Support Supervisor managing a team of specialists in environmental solutions. Interface with customers and regulators to ensure efficient waste management operations.
Responsibilities
- Manage the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns.
- Interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
- Work with sales representatives on pricing, scheduling and transportation issues.
- Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
- Recommend approaches and services to provide customers with exceptional service.
- Determine work procedures, prepare work schedules, and expedite workflow.
- Study and standardize procedures to improve efficiency.
- Gather information and complete audits from customers.
- Provide training and guidance to staff to ensure performance goals are established, tracked and achieved.
Requirements
- Advanced knowledge of Excel, Word, and PowerPoint
- Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
- 5+ years of hazardous waste management industry experience
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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