Renewals Senior Manager responsible for leading sales programs within Salesforce's Customer Success Group. Partnering with sales leaders to drive revenue growth through strategic initiatives and program management.
About the role
- Assistant General Manager providing leadership and support in multi-family property management. Ensuring high engagement for employees and residents while coordinating property administration and customer sales initiatives.
Responsibilities
- Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
- Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
- Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
- Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services, including, but not limited to: pest exterminators, trash collectors, landscaping, snow removal, turn contractors, and major repair contractors.
- Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
- Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
- Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
- Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
- Regularly inspect grounds, interior and resident amenities/general common areas to ensure that the facilities comply with all codes and company standards.
- Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
- Maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Perform lease processing and administration, to ensure accuracy of property management software.
- Perform regular audits of property management software and leases as needed.
- Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
- Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts; and effective budget management.
- Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.
- Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
- Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
- Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
- Manage promotional material and property incentives meeting marketing and concession budget.
- Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
- Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.
Requirements
- A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
- Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
- Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.
Benefits
- Generous paid time off
- 401(k) matching
- Health, Dental and Vision
- Employee assistance program
- Flexible spending account
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Relocation assistance
- Unparalleled company culture
- Opportunities for growth and advancement
- Fun and flexible work environment
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