Renewals Senior Manager responsible for leading sales programs within Salesforce's Customer Success Group. Partnering with sales leaders to drive revenue growth through strategic initiatives and program management.
About the role
- Manager overseeing Data Management professionals to ensure efficiency and compliance with deliverables. Role involves collaboration, training, and project management in clinical research services at IQVIA.
Responsibilities
- Manage and support team of Data Management professionals to efficiently produce databases that meet customer requirements
- Provide expert review and guidance for production of Data Management deliverables including CRF/e-CRF, database design and set-up, validation definition and programming
- Ensure that staff is trained and compliant with current operating procedures and work instructions and project scope of work
- Conduct bi-monthly meetings with direct reports to discuss project status, timelines, delivery updates, financial aspects, and potential risks
- Develop and implement plans for measuring and improving employee engagement, ensuring global consistency
- Collaborate with project leads to address work scheduling, staffing needs, technological needs, and projected peak workloads
- Attend and participate in Bid Defenses, Kick off Meetings (KOM), as applicable
Requirements
- Bachelor's Degree Clinical, biological or mathematical sciences or related field, or nursing qualification
- 7 years of relevant work experience including people management
- Advanced knowledge of Data Management processes and systems
- Solid understanding of clinical drug development process and production of Data Management deliverables
- Proven Staff management skills, strong leadership, motivational and influencing skills
- Strong organizational skills, metrics calculations, and time management skills
- Strong verbal/written communication skills
- Ability to work on multiple projects and manage competing priorities effectively
- Effective mentoring and developed coaching skills
- Ability to achieve results through proactive communication and facilitation in a matrix service delivery environment with shared accountabilities
- Understanding on basic Project Finance (EAC, forecasting, burn-rate monitoring and recognizing & pursuing OOS where appropriate)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
- Professional development opportunities
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