eCommerce Optimization Specialist at Zales driving merchandise sales through online optimization. Collaborating with Brand Management and ensuring effective promotional strategies for web - store.
About the role
- Head of E-Commerce responsible for defining and scaling digital commercial ecosystem at Vueling. Supports the commercial lifecycle within owned digital channels from booking to post-booking.
Responsibilities
- Define & execute the digital commercial strategy across desktop, mobile web and app platforms.
- Oversee and align UX/UI research, design and content operations across the entire digital journey.
- Manage and optimize the acquisition-to-payment experience within owned digital booking channels.
- Support the digital commercial lifecycle communication strategy across pre-booking, booking and post-booking phases.
- Define and activate customer segmentation and personalization strategies across the digital commercial lifecycle.
- Champion a scalable digital commercial vision in collaboration with Technology and Product teams.
- Build, scale and govern a continuous experimentation and optimization framework across digital channels.
Requirements
- Bachelor’s degree in Business, Engineering, Economics or related disciplines
- Minimum of 5 years’ experience in digital commerce, e-commerce, digital product or commercial digital roles
- Minimum of 4 years’ experience in leadership roles managing multidisciplinary teams
- Deep knowledge of digital commerce business models and end-to-end customer journeys
- Strong understanding of UX/UI principles, design research and content operations
- Solid understanding of commercial lifecycle management across pre- and post-booking
- Strong grasp of digital analytics, conversion optimization and data-informed decision-making
- Experience with personalization and decisioning environments
- Understanding of omni-channel digital technology stacks and platform integration
- Experience managing or contributing to CapEx and OpEx budgets
Benefits
- Staff travel
- Discounts
- Flexible working model
- Health insurance
- Training opportunities
- Transportation support
- Nutrition and wellness programs
- Physio services
- Psychological support
- Medical services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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