About the role

  • Overall responsibility for the operational debt collection area, overseeing multiple teams and team leaders
  • Ensuring efficient, quality- and results-oriented day-to-day operations
  • Leading, coaching and developing subordinate managers and employees
  • Continuous optimization of processes, structures and systems (including digitization/automation)
  • KPI management, reporting and deriving actions to improve performance
  • Close collaboration with executive management and interface management with internal departments and external partners

Requirements

  • Several years of leadership experience in debt collection/receivables management or a comparable service-oriented environment
  • Excellent knowledge of operational control, process management and KPI governance
  • Strong analytical and conceptual skills, decisiveness and a hands-on approach to implementation
  • Confident communicator at all levels, with a professional demeanor and strong customer/service orientation
  • Proficient in MS Office and, ideally, familiar with common debt collection/ERP systems

Benefits

  • Responsible leadership position with direct reporting to executive management
  • Scope for shaping the role, short decision-making paths and an open corporate culture
  • Active involvement in further developing processes and structures
  • Attractive compensation package (approx. €80,000 p.a. plus bonus arrangement; final amount by agreement)
  • Modern working environment, flexible working hours and the option for mobile/remote work

Job title

Head of Operations – Debt Collection

Job type

Experience level

Lead

Salary

€60,000 - €80,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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