Operations Consultant optimizing operational structures for an innovative mobility company. Engaging in projects for shared mobility and autonomous driving initiatives.
DA
Hybrid Department Head Operations – Debt Collection
Posted 2 months ago
About the role
- Department Head Operations overseeing debt collection teams at established company in Germany. Collaborating with management to ensure efficient processes and quality output in operations.
Responsibilities
- Overall responsibility for the Debt Collection operations, overseeing multiple teams and team leaders
- Ensure efficient, quality- and results-oriented daily operations
- Lead, coach and develop subordinate managers and employees
- Continuous optimization of processes, structures and systems (including digitalization/automation)
- Manage KPIs and reporting, and derive measures to improve performance
- Close collaboration with executive management and interface management with internal departments and external partners
Requirements
- Several years of leadership experience in debt collection/receivables management or a comparable service-oriented environment
- Strong knowledge of operational management, process management and KPI governance
- Strong analytical and conceptual skills, decisiveness and ability to execute
- Excellent communication skills at all levels, confident presence and strong customer/service orientation
- Proficient with MS Office and, ideally, experience with common debt collection/ERP systems
Benefits
- Responsible leadership role with direct reporting line to executive management
- Scope for shaping the role, short decision-making paths and an open corporate culture
- Active involvement in the further development of processes and structures
- Attractive compensation package (approx. €80,000 p.a. plus bonus; final amount by agreement)
- Modern working environment, flexible working hours and the option to work remotely
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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