Commercial Operations Manager leading software sales planning processes across APAC regions for global technology leader Rockwell Automation. Driving strategy, forecasting, and partner collaboration to enhance sales performance.
DA
Hybrid Department Head Operations – Debt Collection
Posted 2 weeks ago
About the role
- Department Head Operations overseeing debt collection teams at established company in Germany. Collaborating with management to ensure efficient processes and quality output in operations.
Responsibilities
- Overall responsibility for the Debt Collection operations, overseeing multiple teams and team leaders
- Ensure efficient, quality- and results-oriented daily operations
- Lead, coach and develop subordinate managers and employees
- Continuous optimization of processes, structures and systems (including digitalization/automation)
- Manage KPIs and reporting, and derive measures to improve performance
- Close collaboration with executive management and interface management with internal departments and external partners
Requirements
- Several years of leadership experience in debt collection/receivables management or a comparable service-oriented environment
- Strong knowledge of operational management, process management and KPI governance
- Strong analytical and conceptual skills, decisiveness and ability to execute
- Excellent communication skills at all levels, confident presence and strong customer/service orientation
- Proficient with MS Office and, ideally, experience with common debt collection/ERP systems
Benefits
- Responsible leadership role with direct reporting line to executive management
- Scope for shaping the role, short decision-making paths and an open corporate culture
- Active involvement in the further development of processes and structures
- Attractive compensation package (approx. €80,000 p.a. plus bonus; final amount by agreement)
- Modern working environment, flexible working hours and the option to work remotely
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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