Manage the Wholesale portfolio across OEM Retailers, contributing to sales strategy and performance indicators. Support the UK’s transition to Net Zero through electric vehicle financing.
About the role
- Rider Experience Manager enhancing service design for Voi’s micromobility operations. Developing tools and processes for performance optimization and market growth across multiple regions.
Responsibilities
- As Rider Experience Manager you will report to the Head of Rider Experience and work continuously to drive improvements to the service design of Voi’s rider experience.
- Develop and drive continuous improvement of tools, metrics, dashboards and processes to accurately monitor and represent the end-to-end rider experience across markets.
- Analyse data, synthesise insights and build business cases to understand performance gaps, risks, and the impact and prioritisation of improvement opportunities.
- Build frameworks, benchmarks and guidelines and present actionable insights to advise and enable regional directors, country managers and local teams.
- Provide R&D teams with synthesised insights, hypotheses and recommendations based on cross-market patterns, rider pain points and performance data.
- Support new product rollout, implementation and adaptation across markets.
- Contribute service design, rider experience and product optimisation expertise in tender and permit-related processes.
Requirements
- A Bachelor's degrees within finance, economics, engineering or another related field
- 2+ years experience from operations, user experience and/or product optimisation
- Experience contributing to complex, multi-stakeholder performance improvement projects
- Hands-on experience of business modelling and data analysis
- Strong data analytics proficiency including ability to independently manage large data sets and provide strategic insights to key stakeholders
- Ability to build strong relationships, communicate effectively and manage key stakeholders
- Ability to support multiple projects simultaneously
Benefits
- Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups.
- Get “skin in the game” through our employee options program, and have a direct impact on Voi’s rider experience across all markets.
- Collaborate with inspiring, motivated, and fun colleagues towards a common goal.
- Unlimited free Voi rides.
- Join the micromobility revolution and help create sustainable cities made for living - free from noise and pollution.
Job title
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