Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Junior Market Intelligence Analyst working on data analysis and scenario monitoring at GOL Linhas Aéreas. Seeking candidates with strong quantitative backgrounds to join the team.
Responsibilities
- Monitoring indicators and conducting benchmarking to analyze scenarios and support decision-making;
- Ability to analyze databases and cross-reference information between datasets and inputs from other departments;
- Time management with a focus on prioritizing tasks in a dynamic environment;
- Proactivity and self-management;
- Excellent communication and interpersonal skills for interaction with peers and providing support to other business areas;
- Ability to present results and analyses to company executives.
Requirements
- Bachelor's degree in Business Administration, Economics, Statistics, Engineering, or other programs with a strong quantitative focus (degree or graduation certificate required);
- Advanced MS Office skills;
- Intermediate to advanced English;
- Previous experience in data analysis is desirable.
Benefits
- Health insurance;
- Dental plan;
- Group life insurance;
- Meal allowance;
- Food allowance;
- Transportation voucher;
- Profit-sharing (PLR);
- Gympass or Totalpass membership;
- Partnership club with hundreds of partner companies;
- Birthday day off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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