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About the role
- Field Services Administrator assisting the Field Services team and performing general administrative duties at Vodafone. Focusing on logistics, inventory management, and customer service.
Responsibilities
- The role is responsible to assist, supports Field Services team members, and perform general administrative duties.
- Primary responsibility is to receive and record field service activities, receiving reports, reviewing reports, logging activities, maintaining accrual records, reports on field service activities and schedule dispatches in daily base.
- Coordinate the team’s activities and monitor its performance based on quantitate and qualitative KPIs.
- Provide field services units and/or Technicians with information about orders, stock of equipment’s, and customer requirements
- Manage linkage of transfer documents to shipments and hold locations, coordinating with logistics to maintain stock integrity
- Manage all delivery, storage, transportation and distribution activities
- Inventory management and control and warehouse organization
- Define and monitor SLAs and alerts for unmatched documents, driving timely resolution of outstanding items
- Design and oversee exception workflows for unmatched or discrepant items, assigning responsibilities and ensuring corrective actions
- Produce reconciliation reports (inventory vs. documents vs. accounting) and coordinate periodic audits to validate data accuracy
- Receive and dispatch orders for products or deliveries for support and provisioning services
- Prioritize field services assignments and/or calls according to urgency [SLAs] and importance
- Demonstrate strong organizational and time management skills as well as have strong communication and client services skills.
- Coordination and oversight of inventory procedures
- Responsible for linking inbound documents to supplier invoices and goods received notes to ensure accurate financial and inventory records
- Team up with colleagues and other team members.
- Build relationships and trust with customers and clients
- Resolve escalated issues/questions of field engineers with speed and professionalism.
- Identify, resolve and/or escalate technical issues & risks.
Requirements
- At least 2-year experience in a administrative, customer service or logistics experience role
- Knowledge of ERP, SAP systems
- Very good knowledge of the legal framework on the storage and handling of equipment
- Excellent communication skills.
- Strong customer orientation attitude.
- Detail oriented with the ability to multi-task
- Ability to work under pressure with strict time deadlines
- Ability to work as a team member and interact with other departments
- Advanced tools (TOA) for workforce appointment boking experience is preferred
- Take initiative, being alerted, have a sense of urgency.
- Must have technical/professional qualifications: At least Technical Institution degree.
- Very good knowledge of Greek and English language (oral and written).
- Good knowledge of MS Office Suite (MS Excel, MS Word etc.).
- Desired relevant experience in an admin role.
- University Degree associated to Logistics/Supply Chain Management/Finance or other related field will be considered as an asset
Benefits
- Award-winning work environment -certified #1 Top Employer in Greece
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
- Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
- Special employee offers and discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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