Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Support technician managing data center and IT systems operations at Vivo Vita. Collaborating with teams to deliver network services and customer support in São Paulo.
Responsibilities
- Support data center and IT operations, network services, and critical business processes and procedures to ensure delivery of products and services to customers;
- Provide technical and operational support;
- Monitor and follow up using monitoring tools;
- Telecom (data) related services;
- Handle service tickets and provide remote user support;
- Support and maintenance of Cisco switches and routers.
Requirements
- Bachelor's degree completed or in progress in Technology or related fields;
- Solid foundation in networking;
- CCNA (Cisco Certified Network Associate) preferred;
- ITIL Foundation: for best practices in technical support and service management;
- Good communication and customer service skills;
- Ability to work under pressure;
- Organizational and time-management skills;
- Logical reasoning and problem-solving skills;
- Teamwork and proactivity.
Benefits
- Meal allowance (Pluxee Benefits);
- Medical and dental assistance (extendable to dependents);
- Life insurance;
- Private pension plan;
- Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
- Dynamic, collaborative and innovative environment: to keep up with the market and continue innovating, our pace is fast and the learning curve is steep.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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