Hybrid Mid-level Systems Analyst – Retail

at Vivo (Telefônica Brasil)

• Job title: Mid-level Systems Analyst – Retail
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Systems Analyst at Vivo responsible for technology solutions in retail operations, integrating systems and supporting development teams.

Responsibilities

• Be the IT owner for the technology domains that support retail, including store operations, inventory, and logistics.
• Participate in the implementation of solutions such as ERP, TMS, WMS, as well as exchange and voucher systems, using market technologies or internal developments, ensuring integration between platforms and legacy systems.
• Support our consultants, partners, and development teams.
• Important to have knowledge of physical stores and e-commerce to help with integration between systems.
• Work with stakeholders to translate functional requirements into technical requirements;
• Support development plans, ensuring delivery on time and within scope;
• Support transforming functional requirements into technical specifications, ensuring clarity, traceability, and alignment with business needs.
• Analyze and specify system integrations, including REST APIs, messaging, events, synchronous and asynchronous communication, ensuring interoperability standards.
• Collaborate with internal teams and partners to define data models, API contracts, authentication/authorization policies, and integration best practices.
• Contribute to analyses involving infrastructure and operations—system behavior, integrations, resource consumption, queues, APIs, databases—diagnosing technical issues and proposing solutions.
• Provide support to software factories, technology partners, and internal teams, ensuring clear communication, technical alignment, and strong delivery performance.

Requirements

• Preferred: Bachelor's or postgraduate degree (Master's) in Computer Engineering, Computer Science, Industrial Engineering, or related fields;
• Experience in software development, preferably in the retail sector;
• Experience with integrations and inter-system communication, including REST APIs, messaging, events, authentication, and integration patterns.
• Strong technical background in the design and implementation of supply chain tools (WMS, TMS, OMS, ERP);
• Curious mindset;
• Inquisitive, adaptable, experimental, empathetic, and collaborative;
• Open to new ideas and different approaches;
• Proactive and courageous (take ownership);
• Committed to results, to the customer, and to society.

Benefits

• Choose the ideal benefits for you and your dependents through a digital platform offering categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, medical coverage, dental coverage, and life insurance;
• Company mobile phone: a brand-new smartphone for you!
• Unlimited voice and data plan—yes, unlimited—on the best mobile network, now faster with Vivo 5G!
• Exclusive Vivo offer with special discounts on landline, broadband, TV, and apps;
• Eligible to receive an annual Bonus or PPR (performance-based profit sharing);
• Plan your future with a private pension plan (retirement savings plan);
• Have children? Eligible for a subsidy to help cover school, daycare, or babysitter expenses;
• Work in an environment that respects your personality, dress style, and individuality—be your authentic self. #ComeAsYouAre
• Work remotely up to twice a week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Participate in one of the largest corporate volunteering programs to help change the world;
• Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, as well as certifications and online courses.
• Boost your career through our Internal Recruitment Program, in Brazil or abroad—we operate in more than 17 countries! #VivoMyCareer
• Access a range of initiatives to improve your physical, emotional, and social well-being. We have #VivoWellBeing, which encourages healthy habits and a better quality of life—offering consultations with nutritionists, psychologists, social workers, telemedicine, and more!
• All our positions are open to people with disabilities and/or rehabilitated professionals. We have a culture that values diversity, differences, and people's potential!