About the role

Act in a strategic, consultative role with service providers, ensuring operational continuity, compliance with internal policies, and excellence of delivery. Additionally, drive the implementation of products and solutions with clients, ensuring all stages are executed with quality, on schedule, and aligned with commercial and technical expectations.
Serve as a consultative reference for the team and internal departments.
Manage contracts with suppliers and service providers (field service), ensuring compliance with agreed terms.
Monitor performance indicators (SLAs, KPIs), proposing corrective actions and continuous improvements.
Perform audits, contract reviews, and ensure compliance with internal and regulatory standards.
Act as a liaison between internal departments and suppliers, promoting alignment and resolving conflicts.
Plan and coordinate the implementation of contracted products or services, from understanding requirements to final delivery.
Conduct technical assessments of client needs, develop timelines, and oversee all stages of the process.
Ensure that resources, suppliers, and teams are aligned for efficient implementations without rework.
Validate deliverables and documentation, and ensure customer satisfaction after implementation.
Identify opportunities for innovation in after-sales processes, technical support, and supplier relationships.

Requirements

Preferred: knowledge of project management.
Control tools (Excel, Power BI).
Strong communication, negotiation, organizational skills, and strategic vision.
Agile methodology experience.
Presentation tools (PowerPoint or similar).

Benefits

Choose the ideal benefits for you and your dependents on a digital platform with multiple categories including gym memberships, meal (VR) and food (VA) vouchers, pharmacy assistance, health insurance, dental care, and life insurance;
Company mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan! Yes, unlimited — on Vivo’s fastest mobile network with 5G!
An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
Eligibility for an annual bonus or PPR (profit-sharing/performance bonus);
Plan your future through a private pension plan;
Have children? You will be entitled to a subsidy to help with school, daycare or nanny expenses;
Work in an environment that respects your personality, style of dress, and who you are — and where you can be authentic. #ComeAsYouAre
Work remotely up to 2 times per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday;
Participate in one of the largest corporate volunteer programs to help make a difference;
Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, plus certifications and online courses;
Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #MyVivoCareer
Rely on a range of initiatives to improve your physical, emotional and social well-being. We offer the #VivoWellBeing program, which encourages healthy habits and better quality of life, including access to nutritionists, psychologists, social workers, telemedicine, and more!
All our positions are open to people with disabilities and/or rehabilitated professionals. We have a culture that values diversity, differences and people’s potential! #VivoDiversity #JoinVivo

Hybrid Customer Success Consultant, Implementation IV – For Diversity Professionals

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