Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Analista de Saúde I responsible for managing healthcare processes at Vitta. Impacting healthcare quality and assisting nutrition clinical teams in Brazil.
Responsibilities
- Gestão e atualização de processos, POPs e materiais de apoio à qualidade assistencial.
- Acompanhamento, desenvolvimento e suporte ao corpo clínico de nutrição (recrutamento, treinamento, indicadores e discussões clínicas).
- Monitoramento de indicadores operacionais e de qualidade, com participação em comitês e revisões de prontuário.
- Suporte operacional e integração entre áreas (front, faturamento, enfermagem, medicina e prestadores).
- Comunicação institucional e interface com times internos e marketing para produção de materiais e conteúdos.
Requirements
- Graduando ou recém formado(a) em Nutrição
- Comunicação clara, empática e assertiva
- Capacidade de mediação entre áreas clínicas e operacionais
- Organização e gestão de múltiplas demandas
- Olhar analítico com senso clínico
- Autonomia com responsabilidade
- Capacidade de dar e receber feedback técnico
- Perfil relacional, com postura ética e colaborativa
Benefits
- 🩺 Plano de Saúde e Odontológico
- 🏥 Hospital Digital: contamos com uma equipe médica multidisciplinar, terapeutas e um time de saúde disponível 24 horas por dia 7 dias por semana de forma rápida e prática
- 🥗 Vale Refeição e/ou Vale Alimentação - Flash
- 💪 Gympass/Wellhub
- 👶 Auxílio Creche - para crianças até 5 anos e 11 meses
- 🐶 Auxílio Pet
- 🌴 Férias&CO
- 🌼 DayOff de aniversário e DayOff de aniversário do filho de até 11 anos
- 💙 Seguro de Vida
- 🚗Vale Transporte (exclusivo para vagas presenciais)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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