Manufacturing Operational Technology Specialist optimizing MES, SCADA, and automation systems in sustainable packaging. Responsible for IT/OT convergence and digitalization initiatives across manufacturing sites.
About the role
- Operations Engineer responsible for the run phase of live electric vehicle charging sites. Maximising uptime, coordinating support, and managing incidents for effective operations.
Responsibilities
- Own the run phase of live sites: maximise uptime, reliability, and SLA performance
- Coordinate Level 1/2/3 support, direct field engineers, manage incidents and customer comms, and drive clear reporting and continual improvement
- Monitor site health, protect contracted availability, and keep response/restoration within SLA
- Run support queues and escalations (L1 service desk → L2 field ops → L3 OEM/engineering); chair incident bridges and handovers
- Direct field service engineers and schedule site visits (both proactive PM and reactive call-outs) with clear scope, spares and evidence
- Support new maintenance proposals (scope, SLAs, coverage), onboard new customers and sites into BAU with runbooks and contacts
- Onboard new hardware to VEV-IQ (provisioning, alarms/tags, access) and validate data/telemetry for operations
- Issue weekly/monthly performance packs (uptime, MTTR, FTFR, repeat faults), lead PIRs/RCA and drive CAPA to prevent recurrences
Requirements
- 5+ years in operations or field service (EV charging, power electronics, renewables, or industrial controls)
- Proven incident/problem/change management and confident coordination across L1/L2/L3
- Strong diagnostics across electrical/power electronics and networks (e.g., TCP/IP; OCPP/Modbus a plus)
- Comfortable with monitoring platforms and CMMS; clear, customer-facing communication
- UK driving licence; able to travel and participate in an on-call rota
Benefits
- Equal opportunity employer
- Encouragement for applications from all backgrounds and experiences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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