Hybrid Market Enablement Manager

at Vitesse PSP Limited

• Job title: Market Enablement Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• London Market Enablement Manager enhancing Faster Claims Payments for commercial growth at Vitesse. Collaborating with internal teams to drive strategic initiatives and customer relationships.

Responsibilities

• Develop strong relationships with our existing customers through a deep understanding of our FCP proposition with proactive engagement and effective communication.
• Collaborate with internal Vitesse teams to manage and resolve complex or emerging FCP queries, adhering to SLAs and seeking opportunities to improve quality, speed and process where applicable.
• Supporting complex queries responses and then ensuring that they are captured within market FAQ and other service record points and feeding any necessary development change back into the Vitesse functions.
• Provide training and support across internal and external teams to increase detailed understanding of FCP processes and impacts.
• Work in collaboration with the Lloyds / LIMOSS Partnership team and other key stakeholders to advocate for market participants.
• Drive Commercial adoption of FCP through identifying sales opportunities and collaborating with Commercial colleagues to deliver new and increased sales.
• Identify Product improvement opportunities and collaborating with the FCP Product team to create and prioritise future product enhancements.
• Map market-specific adoption blockers and lead customers through tailored journeys supported by internal and product improvements.
• Drive strategic growth with the use of market and internal data of the FCP product and opportunities to increase growth.
• Attend market events and conference to represent the business with a focus on promoting FCP.
• Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets

Requirements

• Experience in customer facing role with a strong client-oriented focus.
• Strong confident communicator with excellent listening skills.
• Good understanding of Insurance/Lloyd’s market.
• Analytical mindset - ability to utilise data to support strategy and decisions.
• Proficient in excel, word, power point & outlook.
• Ability to build and grow sustainable client relationships.
• Ability to prioritise workloads and complete tasks in a timely manner.
• Ability to work effectively in a team to deliver solutions for clients.
• Strong sense of ownership and accountability.
• Used to working in a fast-paced environment.
• Highly motivated to work in a start-up environment!
• Strong understanding of the end to end FCP flow from both technical and operational perspective would be advantageous

Benefits

• 25 days Holiday per year (increasing by 1 day per years’ service, up to 30 days) + Bank Holidays
• Hybrid working arrangements; 2 days per week in our St Pauls office!
• Contributory pension scheme.
• Enhanced Parental leave.
• Cycle to Work Scheme.
• Private Medical Insurance with AXA.
• Unlimited access to Oliva, our Mental Health Therapy partners.
• Discounted Gym membership through Gym pass.
• Financial Coaching with Octopus Wealth.
• 2 days of volunteering leave per year.
• 1-month unpaid Sabbatical after 5 years’ service.
• Life Assurance – MetLife (UK employees only).
• We value learning and will help you with your personal development where we can — from constant exposure to new challenges to regular internal and external training.
• We understand that everyone has their own work rhythm and believe in a flexible working schedule - at Vitesse you’re expected to work 35 hours a week.  When you need a break, you have 25 days of paid holiday that you can use throughout the year.