Strategy & Business Operations role at Papa Community focused on improving healthcare access and outcomes. Leading strategic initiatives and operational projects for better patient outcomes.
About the role
- Business Operations Manager overseeing staffing, quality assurance, and training at Vitable Health. Lead operational strategies while collaborating with clinical and product teams in a hybrid role.
Responsibilities
- Oversee our provider staffing models and schedules to ensure we have the right coverage for members at all times
- Lead quality assurance efforts across our operations to maintain high standards of care
- Manage the onboarding and training of new healthcare providers and operations team members
- Drive process improvement initiatives to streamline workflows and increase efficiency
- Ensure a seamless, compassionate experience for both our members and our providers
- Work closely with other teams (clinical, product, engineering, customer success, etc.) to launch new initiatives and ensure operational readiness
- Manage and mentor a small team of operations analysts and contractors
- Leverage data to drive decisions and strategy
Requirements
- Bachelor’s degree (or higher) in Economics, Business Administration, or a STEM-related field
- 4–6+ years of experience in operations, business strategy, or a related role (healthcare or high-growth startup experience is a strong plus)
- At least 1–2 years of experience leading or managing people (even in a mentorship or project capacity) is required.
- You care deeply about making healthcare more accessible, and you bring that passion to everything you do.
- You’re a strategic problem-solver who uses data to drive decisions. Whether it’s Excel, SQL or other analytics tools, you know how to spot patterns, analyze root causes, and make smart, data-driven decisions.
- You can juggle multiple projects and keep operations running smoothly. Whether coordinating schedules or executing a project plan, you make sure no detail slips through the cracks.
- You communicate clearly and simply, and can connect with others across teams. You’re comfortable talking to frontline providers, engineers, or executives, and you handle questions and cross-team collaboration with patience and professionalism.
- You pick up new tools and software quickly, and you’re adept at optimizing processes. If you can troubleshoot technical issues or streamline workflows through technology, even better.
- You’re energized by change and step up without being asked. You figure things out, ask smart questions, and excel in fast-moving, sometimes ambiguous environments.
- You work well with others and know when to lead versus support. You’re independent but highly collaborative, and you speak up when something can be improved.
- Location: Located in (or willing to relocate to) the Philadelphia area. You are able to be on-site at our Philly office on a weekly basis (3 days/week) for in-person collaboration and team meetings.
Benefits
- 100% Silver Plan + Full Medical Coverage
- Dental and Vision Coverage
- 401(k) and Life Insurance
- Access to Vitable’s Primary Care membership
- Unlimited PTO
- Remote-first culture with a supportive team
- MacBook and any other gear you need
- Mentorship opportunities through First Round Capital
- Home office setup stipend
- Competitive equity package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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