Customer Support Enablement Analyst transforming operational insights into world - class customer experiences at Trimble. Working on process improvements and collaborating with senior leadership.
About the role
- Customer Support Manager at VISPIRON enhancing fleet management solutions with AI technology. Handling support inquiries, onboarding clients, and ensuring high customer satisfaction in a hybrid role.
Responsibilities
- Bearbeitung eingehender Supportanfragen mit einer Mindestlösungsquote von 80 % innerhalb von 24 Stunden
- Begleitung neuer Kunden durch den Onboarding-Prozess mit einer Zufriedenheitsquote von 95 %
- Sicherstellung einer exzellenten Betreuung, gemessen an der Zufriedenheit von 95 % der Kunden mit dem Support
- strukturierte und lösungsorientierte Arbeitsweise mit einer maximalen Bearbeitungszeit von 2 Stunden für Supportanfragen
Requirements
- abgeschlossene kaufmännische oder technische Ausbildung
- starke Kommunikationsfähigkeit sowie hohes Koordinationsgeschick und Sozialkompetenz
- analytisches Denkvermögen und Fähigkeit, selbstständig zu arbeiten
Benefits
- attraktive Vergütung mit einer erfolgsabhängigen Komponente
- agile Arbeitsumgebung mit flachen Hierarchien
- familiäre Atmosphäre mit schnellen Entscheidungen
- ausführliche Einarbeitung
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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