Senior technical professional responsible for advanced software and system support for telecom and cloud - native solutions in a global environment.
About the role
- Internet Support Specialist resolving technical support requests via phone, email, and chat for broadband customers. Ensuring connection and email issues are addressed promptly and professionally.
Responsibilities
- Screen all broadband internet troubles and technical support requests
- Communicate with customers to resolve connection and email issues
- Provide leads to Customer Service to upgrade existing customer's level of service(s)
- Respond to customer requests regarding internet troubles via phone, email, chat, text and social media
Requirements
- High school diploma or equivalent required
- Computer Technology degree preferred
- 1-2 years customer service in a technical environment and or computer networking experience preferred
- Excellent communication and interpersonal skills
- Troubleshooting and computer skills
Benefits
- World class customer service
- Flexible work arrangements
- Training opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Claims & Customer Service Agent handling customer inquiries at getolo. Engaging with clients via phone, email, and chat while focusing on improving customer experience.
Customer Service and Operations Assistant handling inquiries and operational tasks at Sproud. Ensuring smooth order fulfillment and customer service while based in Warsaw, Poland.
Family Support Specialist fostering child development and strengthening families through in - home visits and community resources. Join NVFS to help families thrive in the critical early years.
Advising Support Specialist at The Ohio State University Newark, providing individualized advising to assist students with academic and career interests. Supporting students in navigating university policies, procedures, and resources.
Customer Service Manager leading teams in Benelux, UK, and Switzerland for a global maritime company. Focused on customer satisfaction and commercial performance in service delivery.
Sales Associate responsible for customer service and POS operations at Goodwill retail location. Joining Goodwill to help change the lives of people with barriers to employment.
Customer Support Consultant providing technical assistance for 3Shape hardware and software. Joining a multicultural team to build strong relationships with reselling partners and end - users.
Member Support Representative responding to calls and queries for Georgia United Credit Union. Handles documentation, member inquiries, and promotes Credit Union services.
Customer Service Support Specialist providing assistance via phone to clients self - directing their care. Working in a supportive role for a family - owned organization committed to helping people live independently.