Family Support Specialist fostering child development and strengthening families through in - home visits and community resources. Join NVFS to help families thrive in the critical early years.
About the role
- Customer Service and Operations Assistant handling inquiries and operational tasks at Sproud. Ensuring smooth order fulfillment and customer service while based in Warsaw, Poland.
Responsibilities
- Handle customer inquiries in all incoming emails and channels
- Assist with operational tasks to ensure smooth order fulfillment
- Oversee order processing for East Europe, warehousing, transportation, import, and exports
- Interact with B2B customers to process their orders
- Manage daily customer service for D2C business
- Complete weekly reporting for internal review
- Build and maintain positive customer relationships
- Ensure accurate and timely processing of all orders
- Manage documentation and compliance for international shipping
- Monitor and track shipments for on-time delivery
- Resolve any customs, shipping, and delivery issues
- Build strong relationships with warehouse, distributors, and delivery partners
Requirements
- 1-2 years work experience in an administrative or coordinating role
- Excellent English language skills (written and oral)
- Strong administrative capabilities
- Service-minded attitude
- Comfortable learning new skills regularly
- Organised, detail-oriented, and thorough
- Ability to work autonomously and manage own time effectively
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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