Claims & Customer Service Agent handling customer inquiries at getolo. Engaging with clients via phone, email, and chat while focusing on improving customer experience.
About the role
- Customer Service Manager leading teams in Benelux, UK, and Switzerland for a global maritime company. Focused on customer satisfaction and commercial performance in service delivery.
Responsibilities
- Leading and developing the Customer Service teams to deliver high customer satisfaction and commercial performance
- Ensuring execution of sales strategies, product campaigns, and promotional activities
- Driving proactive quote follow‑up, order handling, and sales contribution
- Monitoring and achieving KPIs related to sales growth, order value, response time, and customer satisfaction
- Identifying and acting on sales opportunities through customer interaction and data insights
- Building strong relationships with customers and internal stakeholders
- Ensuring structured, efficient, and consistent ways of working across the team
Requirements
- A Bachelor’s degree (or similar), preferably in a commercial field
- At least 5 years’ experience in a managerial role
- Excellent command of English
- Strong communication skills and a good eye for business opportunities
- Ability to build strong relationships with customers and colleagues
- Experience from the maritime industry (an advantage)
- Analytical skills and digital literacy to identify opportunities through customer data
- A systematic and organized approach to managing multiple processes and priorities
Benefits
- Flexible working hours (hybrid model)
- A competitive salary
- WSS Bonus scheme
- Laptop and mobile phone
- Excellent pension scheme
- 30 days of annual leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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