Customer Support Professional assisting Trimble Nova clients with CAD and calculation software. Key responsibilities include providing support through technical hotline and client communication.
About the role
- Field Service Engineer providing first-class service to healthcare clients in Northern California. Travelling extensively to various hospitals and providing technical support and maintenance for medical devices.
Responsibilities
- Provide first-class service to our customers in Northern California
- Install, support, and maintain Vision RT product range
- Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
- Provide reactive breakdown support (remote and on-site)
- Provide planned maintenance/ upgrade support (remote and on-site)
- Plan and perform installations in line with Vision RT installation processes & procedures
- Liaise with customers and our installers
- Travelling to different hospitals throughout Northern California and occasionally other states throughout the US (i.e. Texas, Florida, New York, etc)
Requirements
- Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics
- Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
- Comfortable interfacing with clients and other stakeholders at all levels of their organization
- Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction
- Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
- Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
- Ability to drill and mount, mechanical bracketry in raised ceilings
- Ability to read and work with technical drawings and architects’ drawings
Benefits
- Vision RT is an Equal Opportunity / Affirmative Action employer
- Exciting and rewarding organisation in which to work
- Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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