Junior IT Support Specialist for Welltech, a company that promotes healthy habits through innovative health apps. Responsible for providing IT support and improving systems and processes.
About the role
- HelpDesk Engineer providing on-site support for employees in Poznan office. Join a leading global B2B MarTech service provider empowering Pharma and LifeScience companies.
Responsibilities
- Installation, configuration, OS support of Windows, Linux, macOS with iOS tablets and phones.
- Ability to installing the required software.
- Support of IP telephony hardware configuration (IP-telephony, laptops, smartphones).
- Repair of PCs and laptops (assembly of computers, diagnostics, replacement, disassembly/assembly of laptops for cleaning, testing).
- Local network laying, configuration, maintenance.
- User's workplace preparation.
- Ability to manage user's accounts (creation, deletion, modification).
- Setting office equipment (printing, scanning, etc.).
- Local and remote support to users from different locations.
- Selection and ordering of hardware and components, their installation and configuration.
- Consulting and training of users.
Requirements
- 1+ y. of commercial experience.
- Windows Server setup, understanding forest architecture, AD, DNS, RDP.
- Azure Settings, Azure AD.
- Knowledge of postal services.
- Excellent knowledge of PC components, understanding of compatibility, and optimization.
- Ability to work with logs, debug error report.
- Troubleshooting at the software level.
- Working in a UNIX shell, basic commands.
- Working in CMD Windows, basic commands.
- Knowledge of ip telephony.
- Working with ACS at the administrator level.
- Polish - Upper-Intermediate or higher.
- English - Intermediate or higher.
- Ukrainian will be a plus.
Benefits
- Competitive Compensation: Regular performance-based salary and career development reviews.
- Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
- Career Growth: Opportunities for professional and career advancement.
- Paid Time Off: 18 business days per year (20 business days after 2 years of service).
- Sick Leave: Non-documented: 4 business days per year. Documented: 20 business days per year.
- Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
- Medical Insurance: Comprehensive coverage.
- English Courses: Learning opportunities to improve your language skills.
- Professional Development: Participation in forums and conferences.
- Corporate Events: Regular team-building activities and events.
- Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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