Bilingual Administrative Assistant at PwC Canada providing executive support and managing complex schedules while collaborating with internal teams.
About the role
- Outpatient Clinic Administrative Assistant managing daily front desk operations for a nonprofit health services organization. Ensuring high quality customer service and handling administrative tasks in a medical office setting.
Responsibilities
- Manage daily front desk operations of an outpatient clinic.
- Perform administrative and clinical/medical support tasks.
- Ensure high quality customer service is provided to the clinic clients.
- Serve as a resource for clients, families, and outside agencies requesting information.
- Check-in/check out clients at front desk.
- Collect and track co-pays.
- Schedule, remind, and coordinate appointments.
- Update and maintain clients record in designated system.
- Manage referrals and assist clients with initial paperwork and information gathering.
- Assist with insurance verification, as directed.
- Operate computer and office equipment.
- Evidence proficiency in computer software programs that support the clinic functions.
- Answer high volume of telephone calls.
- Screen incoming communications and independently prioritize.
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred.
- A minimum of three years of administrative, clerical or secretarial experience in a medical office setting.
- Bilingual English/Spanish speaking highly preferred.
- Excellent organizational and multitasking skills.
- Great customer-oriented communication skills.
- Ability to communicate effectively, both orally and in writing.
- Ability to maintain confidentiality.
- Knowledge of general computer applications and equipment.
- Knowledge of medical terminology and healthcare operations preferred.
- Must be able to complete CPR and First Aid Training upon hire. Trainings are offered by Vinfen.
- Must be able to successfully pass a multistate CORI, SORI, reference check, employment verification, education and credentialing background check.
Benefits
- Great training
- Great benefits
- Career growth
- Job security
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