Director of Knowledge Solutions responsible for knowledge management strategy at Troutman Pepper Locke. Collaborating with teams to ensure effective knowledge sharing and firm competitiveness.
VC
Hybrid Director of Intellectual & Developmental Disabilities, ID/DD Services
Posted 3 months ago
About the role
- Director of ID/DD Residential Services overseeing operations and compliance in residential programs for individuals with intellectual and developmental disabilities. Leading staffing, management, and operational stabilization in homes.
Responsibilities
- Oversee all ID/DD residential programs
- Ensure homes are fully staffed, clean, safe, and compliant
- Conduct routine and unannounced home visits
- Respond directly to behavioral escalations, staffing failures, and operational issues
- Resolve problems immediately and document root causes after stabilization
- Partner with scheduling leadership to ensure proper coverage
- Enforce overtime controls, float staff use, and appropriate staffing levels
- Hold leadership accountable for unauthorized overtime and staffing inefficiencies
- Authorize reassignment of shifts and initiate corrective action
- Directly supervise the Program Manager, who oversees House Managers
- Own residential compliance and risk mitigation
- Provide regular reporting on staffing, overtime, risks, and compliance
Requirements
- Minimum Experience Requirements 7–10 years of progressive experience in ID/DD residential, HCBS, or group home operations
- At least 5 years in a leadership role with direct responsibility for licensed group homes
- Direct oversight of House Managers (not solely DSP-level supervision)
- Hands-on management of: Staffing crises and call-outs, Behavioral escalations, Coverage gaps and operational failures
- Active involvement in regulatory processes, including: DBHDS inspections or audits, Responding to citations or corrective action plans, Managing compliance under regulatory scrutiny
- Experience conducting: Staff discipline, Performance correction, Terminations when necessary
Benefits
- Performance-based bonuses: Target annual bonus potential of $5,000–$15,000, tied to: Overtime reduction, Compliance performance, Staff retention, Program stability
- Full benefits package
- Relocation assistance available
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