Hybrid Head of Account Management

at Vi

• Job title: Head of Account Management
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: TypeScript
• Location requirements: Hybrid, Gerlafingen, Switzerland

About the role

• Head of Account Management for Axians managing a team focused on digital transformation and strategic customer relationships. Responsible for client satisfaction and budget management.

Responsibilities

• Direct managerial responsibility for four Account Management team members
• Coaching, performance evaluations, employee development and HR reporting
• Regular collaboration with business lines and competence centers to continuously develop the service offering
• Strategic account planning and further development of the team’s client portfolio
• Responsible for recruiting, selection and structured onboarding of new team members
• Establishing, maintaining and improving processes, structures and guidelines
• Design and implementation of advisory models and consulting formats (Trusted Advisor)
• Ensuring sustainable knowledge and competency management
• Ensuring compliance with Axians Somnitec AG’s policies and standards
• Direct management of a strategic existing client portfolio as the primary point of contact
• Budget responsibility and revenue planning for own customers
• Ensuring and measuring customer satisfaction
• Conducting regular account and steering committee meetings

Requirements

• Several years of senior-level leadership experience in Account Management
• Completed HF or FH qualification with a business administration or comparable background
• Expertise in strategic account planning and customer development
• Experience in budget planning and revenue responsibility
• Leadership experience including recruiting, coaching and employee development
• Experience designing advisory and consulting formats (Trusted Advisor)
• Strong understanding of quality, processes and organizational structures
• Very good German and English skills, written and spoken

Benefits

• Flexible working hours with a 40-hour workweek and part-time options
• Up to 5 days per week location-independent work; home office or remote work from within Switzerland possible
• Flexibility and willingness to be on-site one day per week by agreement
• 25 days’ vacation per year (27 days from age 40; 30 days from age 50)
• 13 paid public holidays and the option for additional unpaid leave
• 100% salary continuation for 3 weeks paternity leave / 16 weeks maternity leave
• State-of-the-art hardware and a paid mobile phone subscription including a contribution toward a smartphone
• Above-average occupational pension benefits with employer contribution 60% and employee contribution 40%
• Private supplementary accident insurance
• Coverage of training costs and option for 80% employment and 90% salary continuation during the training period
• Free charging for your electric vehicle at the Gerlafingen site
• Discounted access to fitness and physio center offers
• Employee discounts on brands and workplace benefits
• Wellbeing@Work with Mario Kart racing, a silent room, foosball (Töggelikasten), aperitifs and team events