Retail Sales Consultant with a focus on customer service and sales for Travelex. Engaging with customers and promoting travel money products at Cairns Airport.
About the role
- Provide 1st-Level-Support for Infoma software modules focused on finance. Engage with clients, analyze inquiries, and document issues for escalation.
Responsibilities
- First point of contact for users of our Infoma software modules
- Analyze and classify customer inquiries and record reports in the ticketing system
- Handle general customer inquiries and resolve them via remote diagnostics
- Gather all relevant data and information for more complex issues
Requirements
- Vocational training or degree in business administration, public administration, or tax/accounting — or equivalent practical experience
- Excellent communication skills
- Customer-oriented and friendly
- Attention to detail, commitment and willingness to learn
Benefits
- Flexible working hours
- Remote/mobile working
- Performance bonuses
- State-of-the-art equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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