Associate Analyst in TA Treasury Operations at Fidelity monitoring banking processes and ensuring operational excellence. Collaborating with internal stakeholders and external banking partners to address issues and process payments.
About the role
- Technology Operations Manager ensuring system stability and performance for Vidalink's IT operations. Leading a 24/7 team focused on incident response and continuous improvement.
Responsibilities
- Lead 24x7x365 IT operations, being responsible for system stability, performance and the resolution of critical incidents.
- Orchestrate war rooms and conduct root cause analysis (RCA), ensuring corrective and preventive actions are well defined and executed on schedule.
- Coordinate and provide technical support to Infrastructure, Networks, SRE, Information Security, Helpdesk, DBA and Support teams.
- Operate with both technical and product-oriented perspectives, working closely with agile squads in partnership with development and product teams.
- Actively participate in agile rituals (planning, review), manage requests via Jira or similar tools, and ensure clear visibility of priorities.
- Drive change and deployment processes, ensuring quality, security and stability of services.
- Represent the area in audits, certifications (ISO, SOC, etc.), RFPs and client meetings, ensuring policies and documentation are up to date.
- Monitor KPIs and SLAs, and provide periodic reports and analyses to the executive management.
- Manage technology contracts and vendors, ensuring service levels, contractual compliance and effective performance in critical situations.
- Oversee budgeting with a focus on resource optimization, capacity planning, cost forecasting (cloud and on-premises) and CAPEX/OPEX control, seeking operational efficiency without compromising quality. Responsible for cost-benefit and ROI analyses for technology projects, and supporting prioritization of investments aligned with strategic business value.
- Implement and evolve Infrastructure as Code (IaC) practices using tools such as Terraform, Ansible, CloudFormation and CI/CD pipelines.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems or related fields.
- Minimum of 8 years in technical roles within infrastructure, networking, cloud or security, with at least 5 years in technical leadership.
- Experience in high-criticality, high-availability environments, with a track record in incident management, service stability and running war rooms.
- Hands-on knowledge of cloud environments (AWS, GCP or Azure), network security, observability tools (Prometheus, Grafana, ELK, etc.) and automation.
- Experience with agile methodologies (Scrum, Kanban) and tools such as Jira, Confluence, Trello or similar.
- Experience with information security standards and certifications such as ISO 27001, SOC2 and LGPD (Brazilian data protection law).
- Experience with SRE practices, including defining and monitoring SLOs/SLIs/SLAs, full observability, pipeline automation and resilience testing. Strong command of scalability and high-availability strategies, incident management with learning-oriented post-mortems, and promotion of a reliability culture across development, operations and security.
- Experience with ITIL / COBIT / Service Governance (e.g., ITIL for incidents, problem management, organization, planning and change management).
- Ability to lead multiple teams and ensure continuous value delivery in dynamic, high-criticality environments.
- Knowledge and hands-on experience in managing technology contracts and vendors, focused on performance, cost-effectiveness and strategic alignment.
- Advanced English, to engage with vendors outside the country.
Benefits
- Prescription drug coverage plan
- 50% coverage for general prescription medications and 100% coverage for women's health medications.
- 360° well-being: Totalpass
- Conexa Saúde: online therapy
- Personalized meal plans
- Wellness check-up: assess your physical and mental health
- Physical and mental well-being content
- Platform with over 3,500 video classes across multiple fitness modalities
- Commitment to diversity
- No dress code (feel free to wear shorts whenever you want!)
- Bridge days for all holidays
- Birthday day off
- Lots of fun (we love a party!)
- Hybrid model (3 days in the office in São Caetano do Sul).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Executive Director overseeing national operations and infrastructure for CBC/Radio - Canada. Leading modernization, cybersecurity, and collaboration across services and sectors.
Ssr. Operations Associate managing daily operational tasks across multiple businesses in Mexico and the US. Seeking proactive and adaptable profile to operate autonomously in high - demand environments.
Data Operations Leader overseeing and maturing data operations function for healthcare clients at Lantern. This role requires hands - on technical work and operational leadership.
Lead the Workforce Management Ops Support team at Citi, ensuring effective forecasting and capacity planning. Drive innovation in analytics and operational strategies for improved service outcomes.
Lead Analyst focusing on enhancing operational resilience and fraud performance in Commercial Card services at Citi. Engage in project management and global operations within diverse environments.
Claims Operations Manager leading a dedicated team at Securian Canada. Focusing on operational excellence and customer experience across various claims portfolios.
Senior Cloud Operations Engineer optimizing Azure cloud platforms and services at AIA Australia. Leading technical governance and automation practices for operational excellence and cost optimization.
Senior Manager leading AMS Operations at AIA, ensuring operational performance and quality service delivery across Australia. Overseeing application support while driving vendor performance and improvements.
Complex problem solver implementing industrial vision systems in client operations. Requires technical expertise in hardware integration and computer vision for quality control.