Operation Analyst II responsible for end - to - end campaign optimization at Walmart. Collaborating with various teams to ensure successful campaign execution and troubleshooting.
CI
Hybrid Senior Vice President, Workforce Management Operations Group Manager
Posted 4 hours ago
About the role
- Lead the Workforce Management Ops Support team at Citi, ensuring effective forecasting and capacity planning. Drive innovation in analytics and operational strategies for improved service outcomes.
Responsibilities
- lead a team of Workforce Management Ops Support Lead Analysts
- deliver accurate forecasting of headcount needed to achieve key performance metrics
- provide strategic oversight, visionary guidance, and robust leadership for all capacity planning activities
- ensure precise planning, flawless execution, and unwavering alignment to organizational goals
- review and approve vital capacity plans
- drive the development and implementation of advanced analytics
- cutting-edge AI/ML models
- sophisticated Workforce Management (WFM) software applications
- engage with senior leadership and key stakeholders
Requirements
- 10+ years of experience in operations support, workforce management, or a related field
- Prior experience in banking industry or financial services sector is highly desirable
- Extensive knowledge with call management
- workflow/inventory management
- workforce management applications
- forecasting methodologies
- BS in Computer Science, Economics, Finance, Data Science, or Math with Master’s degree preferred
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- planned time off (vacation)
- unplanned time off (sick leave)
- paid holidays
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