Director of IT Operations responsible for stability, security, and performance of Mattr's global IT operations. Overseeing infrastructure and support teams while driving operational excellence.
About the role
- Ssr. Operations Associate managing daily operational tasks across multiple businesses in Mexico and the US. Seeking proactive and adaptable profile to operate autonomously in high-demand environments.
Responsibilities
- Gestionar y ejecutar tareas operativas diarias en múltiples negocios
- Dar seguimiento a pendientes, tareas y proyectos activos, asegurando ejecución end-to-end.
- Actuar como punto de contacto para resolución de problemas operativos.
- Coordinar mantenimiento, incidencias y necesidades operativas en propiedades de alquiler.
- Organizar agenda, prioridades y seguimiento de temas clave de dirección.
- Investigar, proponer e implementar mejoras operativas en procesos existentes.
- Apoyar en la implementación de herramientas (CRM, automatizaciones, IA).
- Coordinar con proveedores, clientes y equipos externos.
- Ejecutar proyectos específicos con principio y fin (ej: implementación de procesos, nuevos productos).
Requirements
- Inglés avanzado (EXCLUYENTE).
- Experiencia previa en roles operativos, coordinación o asistencia ejecutiva.**(EXCLUYENTE)**
- Capacidad de trabajar bajo presión y en entornos altamente dinámicos.
- Fuerte orientación a la ejecución y resolución de problemas.
- Experiencia gestionando múltiples tareas o proyectos en paralelo.
- Perfil autónomo: capacidad de tomar decisiones y luego informar.
- Manejo de herramientas básicas (Excel, Office, herramientas digitales).
- Experiencia en atención al cliente, hospitality o startups. **(EXCLUYENTE).**
- Deseable: experiencia en implementación de CRM o herramientas de automatización.
- Deseable: VISA B1/B2 para Estados Unidos.
Benefits
- Disponibilidad adicional: guardias after office y fines de semana (compensadas con bono).
- Oportunidad de crecimiento a medida que se desarrolle la plaza y liderar el área.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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