Analista de Customer Success Jr garantindo o melhor atendimento a clientes internos e externos e gerenciando indicadores na empresa líder em saúde no Brasil.
About the role
- Analista de Customer Success Pleno responsável pela gestão de carteira de clientes na Smartspace. Focado em retenção, engajamento e expansão de receita através de soluções SaaS.
Responsibilities
- Manage a portfolio of customers, continuously monitoring the progress of their journey
- Conduct strategic follow-up and account development meetings
- Ensure the execution of success plans and align expectations with customers
- Monitor portfolio health metrics and solution adoption levels
- Act proactively to mitigate churn risks
- Identify upsell and cross-sell opportunities within the active customer base
- Participate in renewal negotiations and contractual changes
- Analyze retention, engagement and recurring revenue metrics
- Contribute to the improvement of Customer Success processes, rituals and playbooks
Requirements
- Experience in Customer Success or strategic B2B client relationship management
- Experience managing an active customer portfolio
- Familiarity with SaaS solutions
- Ability to conduct follow-up and alignment meetings with customers
- Knowledge of Customer Success metrics such as MRR, churn, NRR and Health Score
- Consultative communication skills, organizational ability and analytical mindset
- Experience using CRM and customer tracking tools
- Use of digital tools or Artificial Intelligence to increase productivity
- Differentials:
- Experience with omnichannel communication platforms
- Experience in revenue expansion within an existing customer base
- Experience with clients in the financial, healthcare, retail or telecom sectors
Benefits
- Meal/Food Card
- Flexible Benefits Card
- Health Insurance
- Dental Plan
- Health and Wellness Incentive Program
- Life Insurance
- Wellhub
- Birthday Day Off
- Corporate Training/Education
- Goal-based Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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