Senior Client Success Manager leading integrated campaigns at The Drum while managing key accounts and client relationships. Supporting junior colleagues and driving best practices in the Client Services function.
About the role
- CRM Marketing Manager developing and scaling lifecycle marketing strategies for US Physicians group at AMBOSS. Utilizing multi-channel CRM to drive engagement, retention, and growth.
Responsibilities
- Own the end-to-end strategy, implementation, and continuous optimization of multi-channel lifecycle journeys (Email, Push, In-App) within Braze.
- Act as the single point of contact to internal stakeholders, translating high-level business goals into actionable CRM workflows that drive conversion and retention.
- Own the reporting suite for CRM performance. You will move beyond open rates to analyze LTV, ROI, and incremental lift, providing actionable insights to the leadership team.
- Spearhead the expansion of our communication ecosystem by integrating and scaling new channels (e.g., Push, SMS)
- Innovate in the AI and Automation space to create applications and solutions for the team and the market
Requirements
- Experience in the multichannel CRM environment (mobile/email/web).
- A growth mindset to create campaigns that can move the needle and increase our market share
- Affinity and interest to try new technologies
- Knowledge of marketing automation software (e.g. Braze, Hubspot) and experience with data visualization tools such as Looker
- Experience with HTML, CSS and javascript-type languages like AMPscript
Benefits
- 30 paid vacation days, AMBOSS holiday, personal purpose day and more
- Daily healthy breakfast & lunch by in-house chef in Berlin HQ, AMBOSS daycare, work remotely from other office spaces in Cologne, Sardinia, Cape Town
- Urban Sports Club -M plan- , Fitbit Versa 3, Deutschland Ticket…
Job title
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Not specified
Degree requirement
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