Head of Customer Success overseeing US Enterprise clients at Interact, improving customer engagement and success metrics.
About the role
- Customer Success Manager managing a portfolio of SMB and mid-market accounts for HSI’s EHS solutions. Guiding customers to realise value and maximise product adoption in a fast-paced environment.
Responsibilities
- Build and manage strong relationships across a portfolio of customers, acting as their primary point of contact
- Proactively guide customers to maximise value, adoption, and ongoing use of HSI solutions
- Manage the full customer lifecycle, including engagement, retention, and renewal
- Identify and close upsell and cross-sell opportunities within your accounts
- Own retention performance, contributing to renewal and growth targets/quotas (including NRR)
- Develop strong product knowledge and guide customers on best practices and effective use of our solutions
- Partner with Sales, Support, Product, and other internal teams to deliver a seamless customer experience
- Advocate for customers by sharing feedback and product insights with internal stakeholders
- Maintain a strong understanding of customer contracts and renewal timelines
- Effectively prioritise and manage a high-volume portfolio (100–150 accounts)
- Contribute to team best practices and continuous improvement
Requirements
- 1–3 years’ experience in Customer Success, Account Management, Sales, or a similar customer-facing role
- Proven experience working toward and achieving revenue-based targets or quotas (monthly, quarterly, or annual)
- Familiarity with Salesforce and/or Customer Success platforms preferred
- Strong relationship-building skills, with the ability to engage and communicate effectively with a range of stakeholders, including senior contacts
- Excellent written and verbal communication skills, with confidence presenting to customers
- Highly organised, with strong time management skills and the ability to prioritise across a high-volume portfolio
- Comfortable working with web-based technologies and quick to learn new tools
- Proactive, solutions-oriented mindset with a willingness to learn and grow
- **Nice to Have**
- Experience in SaaS or subscription-based business models
- Exposure to EHS, compliance, or regulated industries
Benefits
- Be part of a growing EMEA team where you can make an impact from day one
- Gain hands-on experience managing a diverse customer portfolio in a fast-paced SaaS environment
- Develop your skills across the full customer lifecycle—retention, growth, and customer strategy
- Work in a collaborative, hybrid environment with opportunities for career progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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