Technical Account Manager supporting Tier 1 clients at Fiserv, facilitating exceptional service and navigating complex technical issues. Building innovative solutions in collaboration with product, business, and technology leaders.
About the role
- Technical Account Manager providing strategic advice and client support for GIS solutions at VETRO. Fostering relationships to ensure customer success and long-term partnerships in the telecom sector.
Responsibilities
- Serve as the trusted advisor to clients, offering expert guidance on VETRO’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs.
- Deeply understand each customer's technical environment, use cases, and objectives.
- Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach.
- Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth.
- Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives.
- Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance.
- Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention.
- Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.
Requirements
- Bachelor's degree in Business Administration, Computer Science, or a related technical field.
- Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions.
- Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable.
- Hands on knowledge of scripting as well as data manipulation and export/import functionality.
- Strong leadership and communication skills, with the ability to guide customers through technical challenges and inspire confidence.
- Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships.
- Familiarity with working in a remote or distributed team environment.
- Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs.
Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
- Professional development opportunities and career growth within an innovative and rapidly growing company.
- Flexible work arrangements with a remote-first approach.
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