Senior Client Services Manager at Azerion ensuring client satisfaction and managing high - priority accounts while delivering digital advertising solutions. Overseeing relationships, campaign execution, and revenue growth strategies.
About the role
- Specialist in Client Service at Vertem company, ensuring quality solutions and customer satisfaction. Handling communications and managing client operations in a dynamic work environment.
Responsibilities
- Read and understand all items in client contracts;
- Maintain client management routines and act as the primary point of contact for operations;
- Escalate issues to the appropriate levels for day-to-day problem and conflict resolution;
- Manage contract communications, lead the process, and interface with cross-functional teams to ensure deliverables;
- Coordinate internal communication flows with IT, Product, Data, Finance and other areas;
- Organize support and maintenance requests and define priorities according to the client's business needs;
- Identify opportunities to improve the participant experience journey;
- Interpret and analyze Program and Contact Center data and develop action plans to address issues;
- Monitor key participant experience indicators;
- Prepare presentations for client meetings and internal agendas;
- Demonstrate a proactive, assertive approach;
- Understand the customer experience journey to support Level 1 (N1) and Level 2 (N2) support teams in service
Requirements
- Bachelor's degree in Communication, Business Administration or a related field;
- Intermediate English;
- Advanced knowledge of Microsoft Office, with strong Excel skills;
- Excellent verbal and written communication skills;
- Enjoy working in regular, close contact with clients;
- Experience with digital platforms and CRM systems;
- Experience in customer support/back-office (handling N1 and N2 tickets);
- Ability to develop and present action plans for clients;
Benefits
- Flex Office – 2 days remote work and 3 days in-office;
- Birthday day off – Celebrate your special day as you prefer + points in our Marketplace;
- Flexible working hours – More autonomy to organize your routine;
- SulAmérica health and dental insurance;
- SulAmérica life insurance;
- Psychological counseling – Access to a platform with licensed psychologists;
- On-site massage – A moment of relaxation during your day;
- Relaxation/decompression room – To recharge your energy;
- TotalPass – Access to gyms and fitness activities;
- Fresh fruit in the office – For a healthy snack during work hours;
- Flexible Meal/Food Allowance – R$ 43.64 per day;
- Childcare assistance – For children up to 5 years old;
- Commuting assistance – Public transport voucher (VT), parking, or company shuttle;
- Qulture.Rocks – Performance management and development platform;
- Education assistance – Eligible after 12 months with the company, we invest in your learning;
- Inspiring and disruptive culture – A dynamic, collaborative and innovative environment;
- Newborn kit – A special gift for new parents;
- Internal events and engagement activities – Team gatherings and social moments;
- Exclusive benefits on special occasions – Because each special moment deserves to be celebrated!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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