Client Service Desk Mitarbeiter providing 1st and 2nd Level IT support and infrastructure management. Collaborating with international clients and actively working on exciting IT projects.
About the role
- Client Support Advocate providing first-line support for insurance clients at Milliman IntelliScript. Collaborating with clients to resolve technical issues and improve support documentation.
Responsibilities
- Manage and deliver first-line client support end to end: respond promptly, resolve on the spot when possible, escalate complex cases appropriately, and own each case through accurate resolution.
- Create and improve documentation for client support
- Look for ways to support client facing teams by expanding knowledge to increasingly complex support issues
- Assistance with client projects as time allows
- Responsibilities will expand to other tasks and projects as your experience and knowledge increases.
Requirements
- Intermediate proficiency with Microsoft Word, Excel, and Outlook
- 2+ years of relevant professional experience, i.e. handling help desk / ticketing responsibilities, interacting with customers to solve technical issues, etc.
- Hands-on experience in SaaS or web-based applications industry
- Experience with or willingness to learn generative AI to utilize for process and document improvement
Benefits
- Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
- Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
- 401(k) Plan – Includes a company matching program and profit-sharing contributions
- Discretionary Bonus Program – Recognizing employee contributions
- Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
- Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
- Holidays – A minimum of 10 paid holidays per year
- Family Building Benefits – Includes adoption and fertility assistance
- Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
- Life Insurance & AD&D – 100% of premiums covered by Milliman
- Short-Term and Long-Term Disability – Fully paid by Milliman
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