Senior Client Services Manager at Azerion ensuring client satisfaction and managing high - priority accounts while delivering digital advertising solutions. Overseeing relationships, campaign execution, and revenue growth strategies.
About the role
- Client Support Coordinator supporting BDC clients and account managers in St-Leonard. Delivering outstanding service while performing administrative tasks and participating in marketing efforts.
Responsibilities
- Deliver outstanding customer service to BDC clients by meeting their individual needs
- Performing office activities efficiently
- Demonstrating team spirit and collaboration by providing administrative support to the members of your team
- Providing high-quality client service to the BDC Financing team in resolving core issues
- Managing documentation and following up with clients
- Preparing letters to clients and professionals according to the specific process
- Proactively participating in the branch's marketing efforts by organizing events, campaigns, and activities
Requirements
- Bachelor degree in Business Administration or College diploma in accounting
- Between 1 to 3 years experience in a similar role
- The ability to analyze and interpret financial statements is considered an asset
- Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues
- Strong organizational skills and ability to prioritize and deal with various situations at all times
- Ability to work independently and meet tight deadlines
- Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team
- Working knowledge of MS Office (Word, Excel, Outlook)
- Excellent writing and speaking skills in French and English
Benefits
- Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
- Defined Benefit Pension Plan
- $750 wellness and health care spending account
- Paid vacation each year
- Five personal days
- Sick days as necessary
- Our offices are closed from December 25 to January 1
- A hybrid work model that truly balances work and personal life
- Opportunities for learning, training and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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