Client Service Desk Mitarbeiter providing 1st and 2nd Level IT support and infrastructure management. Collaborating with international clients and actively working on exciting IT projects.
About the role
- Client Service Vice President handling asset manager relationships at State Street. Overseeing client service delivery and resolving issues with key clients for effective communication and relationship management.
Responsibilities
- Daily servicing of the account, SLA requirements etc.
- New services and/or changes to service and associated billing adjustments
- Escalation of service Issues and/or performance concerns
- Coordinating Standard KPI and Service Level Meetings
- Acting as the client’s sponsor when working with internal State Street teams
- Query resolution
- Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.
Requirements
- 10-12 years of financial services experience, in operational, technology, product management, or project capacity
- Strong collaboration and influencing skills
- Strong written and communication skills and ability to present to clients and senior STT management.
- Strong sense of ownership and leadership
Benefits
- health insurance including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- retirement savings plan (401K) with company match
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- eligibility for certain tax advantaged savings plans
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