Associate Support Consultant diagnosing and resolving client application issues remotely. Collaborating with teams in a hybrid work environment at Veradigm in the healthcare technology industry.
About the role
- Support Consultant role at Veradigm. Interacting with clients to troubleshoot healthcare solutions via calls, emails, and chats.
Responsibilities
- Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues
- Diagnose and resolve complex customer questions or problems over the telephone/Internet
- Track and document inbound support requests
- Document problems and solutions to train lower-level support
- Communicate with product management department to improve design
- Provide day to day support via internal support ticket system
Requirements
- 1-3 years experience in customer support
- Excellent verbal and written communication
- Troubleshooting experience
- Good analytical and problem-solving skills
- Strong team player – collaborates well with others in multiple time zones
- Excellent organizational, communication, interpersonal, and time-management skills
Benefits
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Hybrid)
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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