Hybrid Associate Support Consultant

at Veradigm®

• Job title: Associate Support Consultant
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Pune, India

About the role

• Associate Support Consultant diagnosing and resolving client application issues remotely. Collaborating with teams in a hybrid work environment at Veradigm in the healthcare technology industry.

Responsibilities

• Ability to interact professionally with clients, stakeholders and all levels of support staff and Engineers.
• Diagnoses and resolves client application questions or problems over the telephone/Internet in the areas of product functionality, system configuration/setup and bugs/enhancements.
• Ability to apply basic knowledge of solution features and functionality to ask rudimentary troubleshooting questions.
• Ensures case documentation is accurate, complete, clear and consistent with Support policy.
• Reproduces client issues to identify root cause and provides data to the appropriate resources for analysis.
• Responds to, works and closes cases within established timelines and SOP's; Communicates accurate expectations to the clients.
• Position requires participation in after-hours and on-call support.
• Must work well in a team setting, across global time zones.

Requirements

• A bachelor’s degree in computer science, Information Technology, or related technical discipline.
• Ability to interact professionally with clients, stakeholders and all levels of support staff and Engineers.
• Diagnoses and resolves client application questions or problems over the telephone/Internet in the areas of product functionality, system configuration/setup and bugs/enhancements.
• Ensures case documentation is accurate, complete, clear and consistent with Support policy.
• Reproduces client issues to identify root cause and provides data to the appropriate resources for analysis.
• Responds to, works and closes cases within established timelines and SOP's; Communicates accurate expectations to the clients.
• Must work well in a team setting, across global time zones. Must be willing to learn from and share information with others on the team.
• Excellent written, communication, and time-management skills.

Benefits

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer-based incentive “Cheer” awards
• Tuition Reimbursement Program