Hybrid Assistance and Partnerships Manager

Posted 3 weeks ago

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About the role

  • Gestionnaire Assistance & Partenariats contribuant à un service de qualité au sein de la Vaudoise. Collaborer avec partenaires et équipes pour assurer une gestion opérationnelle efficace.

Responsibilities

  • Ensure the operational management of our Assistance & Travel product (issuing travel certificates, handling claims notifications and coordinating cases with our assistance partner)
  • Participate in monitoring and developing existing partnerships with strategic commercial partners
  • Support our agencies and partners in promoting products and responding to their inquiries
  • Prepare monitoring statistics in collaboration with Product Management
  • Contribute to analysis and development work for products and partnerships

Requirements

  • Commercial apprenticeship (CFC) completed, with mandatory AFA certification
  • Proven experience in a similar role, such as Assistance Manager
  • Native French or German speaker, with very good skills in the other language (oral and written); minimum B2 level to handle cases independently
  • Proficiency with common IT tools (MS Office) for managing statistics

Benefits

  • A healthy working environment in a mutual company certified as a "Top Employer"
  • Multiple employee benefits, including flexible work arrangements and numerous employee discounts
  • Support for professional development and training
  • Human-centered values focused on employee well-being

Job title

Assistance and Partnerships Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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