Customer Service Consultant providing luxury assistance to clients in three languages for a high - end French brand. Supporting e - commerce and boutique services with dedicated client relationships.
About the role
- Conseiller Client APV pour un distributeur automobile familial avec plus de 100 ans d'expérience. Accueillir clients, planifier rendez-vous et gérer satisfaction client.
Responsibilities
- Welcome our customers with enthusiasm and professionalism.
- Inspect vehicles on arrival and clearly explain the required interventions.
- Promote our services and ancillary products (maintenance packages, accessories, etc.).
- Schedule appointments while optimizing technicians' workload.
- Prepare repair orders (RO) and accurate estimates/quotes.
- Manage invoicing (suppliers and customers) with precision.
- Handle complaints and warranty/recall cases with diplomacy.
Requirements
- Customer relations expert: You know how to reassure, advise and retain customers.
- Technical aptitude: You understand vehicle mechanics and can explain them clearly.
- Organizational skills: You juggle scheduling, estimates and customer calls without losing your smile.
- Commercial mindset: You can identify opportunities to offer appropriate services.
Benefits
- Bonuses
- Meal vouchers
- Health insurance
- Group profit-sharing plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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