Substance Abuse Counselor supporting complex patients with opioid use disorder treatment at Crossroads Treatment Centers. Conducting assessments, treatment planning, and managing caseloads with a diverse patient base.
About the role
- Conseiller clients managing insurance services for Gan Assurances in Langon. Engaging with clients across multiple communication channels and developing client portfolios.
Responsibilities
- Greet and assist clients through all communication channels: in branch, by phone, and by email
- Handle clients' needs: identify their expectations, present GAN Assurances, and promote and sell the agency's insurance offerings
- Manage client files independently: prepare tailored quotes, issue insurance policies, collect, track, verify and follow up on administrative documents and signatures
- Develop client portfolios through in-branch commercial initiatives and multi-product offerings: follow-up sales, cross-selling and upselling
- Manage and monitor claims: open claim declarations, arrange for experts, collect documentation and perform follow-ups, and support clients throughout the claims process
- Actively participate in agency life: liaise with the insurer, manage supplies, and handle the agency's administrative duties (mail, archiving, etc.)
Requirements
- At least 2–3 years' experience in business development, policy subscription/issuance and portfolio consolidation with private or professional clients
- Ability to work independently
- Curiosity and willingness to learn
- Attention to detail
- Proactive and motivated attitude
- Strong customer-service orientation in all situations
Benefits
- Annual bonus
- 50% employer contribution to group health insurance
- Company events and social activities
- 35-hour workweek with a half-day off each week
- Discounts on GAN Assurances products
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