Customer Service Consultant providing luxury assistance to clients in three languages for a high - end French brand. Supporting e - commerce and boutique services with dedicated client relationships.
About the role
- Sales representative converting qualified prospects into customers for renewable energy contracts. Supporting client retention and promoting energy transition awareness.
Responsibilities
- Sell energy contracts to prospects using qualified leads (primarily outbound calls)
- Retain customers who are considering leaving
- Maintain a high conversion rate
- Incorporate an informative and advisory approach into the sales pitch to build trust with future customers (topics include the energy transition and good consumption practices)
Requirements
- You have initial experience in telephone sales
- You are proficient with common IT tools (Google Workspace/G Suite and, ideally, Notion and Slack)
- You are motivated by challenges and have a commercial mindset
- You are resilient and do not get discouraged by refusals
- You have strong listening, negotiation and persuasion skills
- You manage stress and your emotions well
- You are organized and detail‑oriented
- Bonus: an interest in the energy sector and, more broadly, ecological transition topics
Benefits
- Opportunity to join a committed, B Corp certified company
- Comprehensive onboarding and regular training
- Parental & caregiver support: assistance for employees at every stage of their journey (paid Care days for sick children, extended to caregivers and people with recognized disabled-worker status, one month at 80% (reduced hours) paid at 100% after maternity or paternity leave, possibility of access to childcare spots, etc.)
- Health & wellbeing: 60% coverage of the Sidecare health plan
- Energy: a dedicated ilek offer for teams with a discount on energy bills
- CSE (works council): cultural gift vouchers, ticketing and other benefits (Wellpass partnership, etc.)
- Meals: Swile meal vouchers, 50% employer contribution
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