AI Business Operations Manager responsible for deploying AI - driven workflows and market monitoring. You will build systems that optimize sales and marketing operations across multiple platforms.
About the role
- Vice President of Business Operations leading North America business operations function for Vantage Data Centers. Translating strategy into measurable execution while collaborating globally across operational teams.
Responsibilities
- Define and execute North America business operations strategy to support growth and scalability.
- Align operational priorities with corporate objectives and expansion plans.
- Coordinate and govern ITIL processes for Operations; includes Incident, Change, Problem, Asset, and related processes.
- Oversee performance of the Operations Management Center, ensuring effective monitoring, incident response, operational execution, and business continuity.
- Mature capability in lease administration, utility invoicing, and vendor management.
- Drive actionable business intelligence and KPI reporting for operational performance.
- Implement tools for predictive analytics and continuous improvement.
- Lead enterprise-wide initiatives for service support platforms and process automation.
- Ensure seamless service delivery and transparent reporting to customers.
Requirements
- 15+ years in operations leadership, including 5+ years at VP or equivalent level.
- Expertise in vendor management, lease and property administration, and business process optimization.
- Strong financial acumen with experience in budgeting and cost control.
- Proven ability to lead global teams and manage complex, multi-site operations
- Advanced degree in Business Administration or related field (preferred).
- Experience in data center or technology infrastructure operations (preferred).
- Strong working knowledge of ITIL (v3 or v4) with practical, real-world implementation experience and continuous improvement methodologies (preferred).
- Familiarity with CMMS, CMDB, ERP, and BI tools (preferred).
Benefits
- medical, dental, and vision coverage
- life and AD&D
- short and long-term disability coverage
- paid time off
- employee assistance
- participation in a 401k program that includes company match
- many other additional voluntary benefits
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